Contact Us
If you need help with questions, account-related issues, technical concerns or general feedback, our support team is ready to assist. We can help with account verification, deposits and withdrawals, game queries and platform problems. Contact us by email, phone or live chat for quick answers. For billing and affiliate enquiries use the dedicated contacts below, and expect response times to vary by channel.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email; typical reply within 24 hours on weekdays) |
| General enquiries | [email protected] (account and billing enquiries; typical reply within 48 hours) |
| Affiliate enquiries | [email protected] (partner signups, commission and payments enquiries) |
| Phone | +1 604 293 7814 (voice and SMS support, call-back available) |
| Working hours | Mon-Fri, 09:00-18:00 ET; limited coverage at weekends |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please include a clear subject line, your account username and up‑to‑date contact details to help us process your request quickly. Attach any relevant files and expect a response within our standard support hours; incomplete information may delay resolution.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple account, payment or bonus questions are usually resolved in that timeframe, while more complex issues - such as document verification, large withdrawals or dispute investigations - may take longer depending on the case. We’ll keep you updated on progress and expected timelines.
Feedback
We'd love to hear from you. Please share any feedback, suggestions or ideas for improving the site. Every message is read and reviewed by our team - we use your input to refine features, promotions and the overall user experience. Send notes through the feedback form or email [email protected] and we’ll get back to you as soon as possible.