Data Privacy Policy
This Privacy Policy explains how Grand Reef collects, uses, stores and protects personal information when you use our online casino and sportsbook services in Canada. We take privacy seriously and describe below the types of information we gather, why we need it and how you can manage your data.
Information we collect
Personal data
When you create an account or contact us we collect personal details such as your name, date of birth, email address, mailing address, and payment information. We also collect identity documents where verification is required for withdrawals or account security.
Technical data
We collect technical information about your device and connection, including IP address, browser type, operating system, device identifiers, and log data. This helps us maintain the site, detect fraud and improve performance on mobile and desktop.
Transactional data
Transactional records include deposits, withdrawals, bets, game history and bonus activity. We store this information to process payments, manage accounts and comply with internal controls related to responsible play and security.
How we use your information
We use personal and technical data to operate your account, process transactions, verify identity, prevent fraud, and provide customer support. We also use aggregated and anonymized data to monitor game integrity and improve product features. Where applicable, we may use information to send service messages about your account and updates to our policies.
How we protect your data
We implement administrative, technical and physical measures designed to protect personal information against unauthorized access and disclosure. Access to personal data is limited to staff and service providers who need it to perform their duties. While we take reasonable steps to secure your data, no online system is completely risk free.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, keep you signed in, and understand how you use our services. Cookies may be essential for account functionality or used for analytics and performance. You can manage cookie settings in your browser, but disabling certain cookies may affect site functionality.
Your rights
Depending on your location and applicable law, you may have the right to access, correct, or delete personal data we hold about you, and to object to certain processing. You can also request restrictions on processing or request a copy of personal information in a common, machine-readable format.
Access, correction and deletion
To request access, correction or deletion of your personal data, contact our support team. We will respond to verifiable requests and may need to confirm your identity before making changes. Some data may be retained where required for legal, regulatory or internal record-keeping purposes.
Information sharing and third parties
We share personal information with third-party service providers who perform services on our behalf, such as payment processors, identity verification services, and customer support platforms. We may also disclose information when required by law or to investigate fraud. We do not sell your personal information.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page with the date of the update. If you have questions or wish to exercise your privacy rights, please contact us at [email protected].