Responsible Gambling at Grand Reef Casino

At Grand Reef we take responsible gambling seriously. We want all players to enjoy their time with us while keeping play safe and under control. This page explains the principles we follow, the account tools you can use, ways to recognise problem play, and practical steps to get help when you need it.

Player protection principles

We believe play should be informed, voluntary and within personal limits. We encourage players to set boundaries for time and spend, to only gamble with money they can afford to lose, and to keep account activity visible and manageable. We avoid pressure tactics and aim to provide clear, straightforward options for those who need to slow down or stop.

Activity-control tools

Where available, we offer a range of tools designed to help you manage your activity. If you would like to apply any of these options, contact our support team at [email protected] or use the account settings page.

Deposit limits

Set a daily, weekly or monthly deposit limit to control how much you can add to your account. Limits can be lowered instantly and increased after a short waiting period - this helps prevent impulse top-ups.

Loss limits

Use loss limits to cap total losses within a chosen period. This gives you a clear ceiling on how much you risk over days or weeks and helps keep play predictable.

Time limits and session reminders

Session reminders and daily play-time limits are available to help you keep track of time spent gambling. You can choose automatic alerts or enforced time-outs to pause play for an agreed period.

Temporary account breaks and self-exclusion

If you need a break, request a temporary account suspension or a self-exclusion period. Self-exclusion can be set for a defined time or permanently - during the self-exclusion your account will be closed to play and deposits will be blocked.

Recognising signs of problematic behaviour

Watch for warning signs such as chasing losses, regularly spending more than intended, neglecting work or personal responsibilities, borrowing money to gamble, or lying about gambling activity. Noticing one or more of these is a prompt to use controls or seek support.

Tips for maintaining control

Set budgets before you play and stick to them. Use deposit and loss limits and enable session reminders. Avoid gambling while intoxicated or when stressed, and never treat gambling as a way to make money or pay bills. Keep track of your activity with account history and take regular breaks.

Professional help and support

If gambling is causing problems contact your local health services or a specialist support organisation in your area. We can provide information on support options and can assist with account limits, temporary closures or self-exclusion - contact [email protected] to start the process. If you feel at immediate risk, please contact local emergency services.